Infoview
Customer first
As a social media manager, you’ll manage Infoviews online presence by developing a strategy, producing good content, analysing usage data, facilitating customer service and managing projects and campaigns. The role will be combined with other marketing and communications responsibilities.
JOB REQUIREMENTS
Relevant Digital Marketing Certification
Alternative lifestyle friendly
Self motivated
Relevant tertiary qualification
2 years digital marketing experience
Proven experience in agile remote work environment
Experience in communicating and presenting ideas for approval
Develop creative and engaging social media strategies
Manage the day-to-day handling of all social media channels such as Facebook, Twitter, Pinterest, Instagram, Tiktok and YouTube, adapting content to suit different channels
Oversee, plan and deliver content across different platforms using scheduling tools such as Sprinklr, Hootsuite, Asana and Olapic
Create engaging multimedia content (and/or outsource this effectively) across multiple platforms, Canava experience necessary
Develop, launch and manage new competitions and campaigns that promote the Infoview organisation, brand and vendors
Form key relationships with influencers across the social media channels
Undertake audience research
Manage and facilitate social media communities by responding to social media posts and developing discussions
Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
Analyse competitor activity
Recommend improvements to increase performance
Set targets to increase brand awareness and increase customer engagement
Manage, motivate and coach junior staff
Manage a budget for social media activities
Educate other staff on the use of social media and promote its use within Infoview (in-house roles)
Encourage collaboration across teams and departments
Regularly liaise with clients via whatsapp and social channels
Knowledge:
Financial Management and budgeting principles
Skills:
Strong coordination; organising and administration skills
Strong project documentation and reporting
Cost management
Time Management and prioritising
Well-developed analytical and problem solving competence
Well-developed interpersonal skills and diplomacy
Business awareness
Relationship management and influence: ability to motivate, ensure buy-in; resolve conflict
Implementing change
Proficient with Google suite or similar software and MS Office applications.
